Effective as of 6th of April 2020
1. General Provisions
1.2 The Information on Users is divided into personally identifiable and non-personally identifiable Information depending on whether Information can identify the User as a specific person.
2. Collection and Use of Personally Identifiable Information
2.1 We may obtain some of your personal Information in order to provide our Services. The Information we collect is necessary to provide our Services, and we shall not collect any Information which is not required by the nature of our Services. We may collect some of the following personal Information:
(A) Email address
2.2 We will collect your email address whenever you leave a message in our live chat box whenwe are offline, contact us through our email firstname.lastname@example.org and submit an order. Whenever we collect your email address this way, we will only use it in order to respond to your inquiry and processing your order.
(B) Instagram username
2.3 We will collect your Instagram username in order to providing our Services and to execute our contractual obligation.
(C) IP Address
2.4 We integrate security systems on our Site to prevent malicious attempts and
exploits of the Site. We scan IP address and ban IP addresses that show malicious
We process this information in the interest of protecting the integrity of the Site and
of the databases connected with it, including database of Information obtained from Users.
We use your IP address on a basis of a legitimate interest as well in order to provide an
invoice for our Services.
2.5 Some Services will not be available to you if you do not provide requested Information. We may keep records of any questions, complaints or compliments made by you and the response if any. Whenever you contact us, we shall collect any information which you chose to provide. We shall store and use this information only for the purpose of responding to your inquiries. Information contained within the inquiry, free from any personally identifiable Information, will be stored on our servers for the purpose of improving our Services and providing the best customer support possible.
2.7 We have implemented security procedures and measures in order to ensure appropriate protection of the Information we process, against any misuse, unauthorized access, disclosure or modification. We will remove any Information about you upon your request no later than twenty four (72) hours after the request has been made.
2.8 We acknowledge that the safety of your Information is one of the highest priorities and therefore only authorized processors have access to your information. Although we take all appropriate measures in respect to keeping your information secure, you understand that no data security measures in the world can offer 100% protection. If we ever find or suspect a personal data breach we will without delay, within seventy-two (72) hours after becoming aware of it, notify the appropriate supervisory authority about the breach and Users where necessary.
2.9 The processing of the information is being performed automatically, without human intervention. However, whenever you contact us through email, the Information within the email will be handled and processed by a real human in order to provide you with the answer to the email.
2.10 Users may request access to, modification and erasure of personal Information and the exercise of the right to object. Such requests are submitted to email@example.com
3. Collection and Use of Non-Personally Identifiable Information
3.1 The Site collects a series of general data and information when a User or automated system calls up the Site. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) the Internet service provider of the accessing system, and (7) any other similar data and information that may be used in the event of attacks on our information technology systems.
3.2 We collect this information for breach investigation purposes. When using this information, we do not draw any conclusions about the User. Rather, this information is needed to (1) deliver the content of our Site correctly, (2) optimize the content of our Site as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
4. Storage and transfer of Information
4.1 Information will be stored only on our live chat software database and our woocommerce plugin database. Servers are controlled and maintained in accordance with sufficient privacy safeguards.
4.2 Information is stored on the servers only for the duration necessary for providing the Services and maintaining the integrity of our databases.
5. Information retention period
We will delete your email after two weeks of reply your message that you leave when we are offline
6. User’s Rights
User may request to to delete the email, message they leave or used to contact us and while submitting their order.
7. Cookies and similar technologies
7.1 Cookies help us optimize and improve the user experience of the Site by helping us deliver crucial functionalities. The cookies we use may vary over time as we continuously update and improve our Site.
8. Third Party Websites and Cookies
8.1 The Site may contain links to other external websites that do not fall under our domain. We are not responsible for the privacy practices or the content of such external websites. If you choose to follow such links to external websites, you do so at your risk.
10. Contact Information